The Arizona Department of Corrections is depriving inmates of freedom they’ve earned. Its $24 million tracking software isn’t doing what it’s supposed to when it comes to calculating time served credits. That’s according to whistleblowers who’ve been ignored by the DOC and have taken their complaints to the press. Here’s Jimmy Jenkins of KJZZ, who was given access to documents showing the bug has been well-documented and remains unfixed, more than a year after it was discovered.
According to Arizona Department of Corrections whistleblowers, hundreds of incarcerated people who should be eligible for release are being held in prison because the inmate management software cannot interpret current sentencing laws.
KJZZ is not naming the whistleblowers because they fear retaliation. The employees said they have been raising the issue internally for more than a year, but prison administrators have not acted to fix the software bug. The sources said Chief Information Officer Holly Greene and Deputy Director Joe Profiri have been aware of the problem since 2019.
The management software (ACIS) rolled out during the 2019 Thanksgiving holiday weekend, which is always the best time to debut new systems that might need a lot of immediate tech support. Since its rollout, the software has generated 19,000 bug reports. The one at the center of this ongoing deprivation of liberty arose as the result of a law passed in June of that year. The law gave additional credit days to inmates charged with low-level drug offenses, increasing the credit from one day for every six served to three days for every seven.
Qualified inmates are only supposed to serve 70% of their sentences, provided they also complete some other prerequisites, like earning a GED or entering a substance abuse program. That law hasn’t been implemented in the Arizona prison system because the $24 million software can’t seem to figure out how to do it.
To be sure, legislation that changes time served credits for only a certain percentage of inmates creates problems for prison management systems. But that’s why you spend $24 million buying one, rather than just asking employees if they’re any good at Excel.
But that’s what has actually happened. With the expensive software unable to correctly calculate time served credits, prison employees are doing it by hand.
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