Google has explained how it keeps user reviews on Google Maps free from “abuse” in a new blog post, that also mentions moderating comments from people criticizing businesses for forcing masks or vaccine passports.
Meanwhile, Yelp also admitted removing tens of thousands of reviews in 2021 for violating its policies and similarly removed reviews that mentioned vaccine passports.
Sites that allow user reviews such as Yelp and Google Maps have updated their moderation policies because some businesses have been hit with bad reviews for implementing Covid-related measures.