T-Mobile is facing renewed backlash over its T-Life app, this time for quietly introducing a screen recording feature that is automatically activated on some devices. The tool, labeled “Screen recording tool,” has been discovered by users in the app’s settings, prompting immediate concerns about transparency and user consent.
Described as a means of gathering behavioral data to help enhance the app’s functionality, the tool is being deployed without upfront notification in many cases.
Though T-Mobile insists it does not collect personal data and only monitors activity within the app itself, the feature’s default-on status has unsettled many customers. The company told CNET, “This tool records activities within the app only and does not see or access any personal information,” and noted that users can deactivate it under the Preferences section.
While this type of telemetry is not uncommon in the tech world, the method of deployment here has caught attention. Unlike the app’s pre-existing Screen Share function, which allows support reps to view a user’s screen during troubleshooting, but only with explicit approval, this newly introduced screen recorder operates passively in the background.
Hellbound and Down 