Some Dunkin’ customers are warning others to take a closer look at their receipts after what appears to be an unexpected charge showing up during checkout.
The discussion began when a shopper in New Jersey shared a photo online of their receipt from a Dunkin’ location, showing a 3% “employee benefits & retention charge” tacked onto their order total.
The line item read: “3% surcharge has been applied to your purchase. This charge is for employee and retention program and is not gratuity.”
The photo quickly made its way around Facebook, where longtime customers voiced frustration and confusion over what they believe is a hidden fee.
One Facebook user shared, “Now wait just one darn minute. Am I late??? I usually don’t get a receipt and the one day I do. I noticed that I am being made to pay a 3% surcharge for employee retention for Dunkin’ employees. I mean ask me or tell me so I can make a decision.”
Hellbound and Down 