Back in late 2023, Amazon unveiled an AI-powered scanner that drivers pass through at the end of each shift. The AI system detects even the most minor anomalies, such as tire deformities, undercarriage wear, and minor scratches or dents on delivery vans. A nearly identical AI scanner has now appeared in the parking lots of rental car giant Hertz.
Auto blog The Drive reports that an increasing number of Hertz locations across the country are adopting AI scanners to inspect returned rental cars. The outlet warns that consumers may want to steer clear of these scanners, as they risk being hit with steep fees for even the smallest blemishes.
“A customer rents a vehicle from Hertz, and upon return, the scanner finds an insignificant blemish on the vehicle, leading to unexpectedly high charges that are often doubled through tacked-on administrative fees,” The Drive explained.
There have been several reports—most notably at Hertz’s Atlanta airport location—of frustrated customers being charged for “insignificant blemishes” after passing through AI scanners. These systems are still relatively new for the rental industry. The Drive has warned readers to take precautions when renting vehicles and offered several tips on how to protect themselves from unexpected charges…
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