The adoption of AI tools in the workplace is making employees more productive, but new research from freelance work marketplace Upwork suggests it might also be hurting their mental health.
Following a survey of 2,500 workers (including executives, full-time employees, and freelancers) across multiple countries, the research showed that the most devoted users of AI tools, including agents, are also 88% more likely to experience burnout and twice as likely to quit, compared to their colleagues who use the technology less frequently.
The vast majority of freelancers (88%) who responded to the survey, in contrast, said their use of AI has positively impacted their careers, without the psychological downsides reported by their full-time, salaried counterparts.
Among all respondents, 90% said they’ve come to view AI more as a fellow coworker than merely a tool. Interpersonal workplace dynamics are shifting as a result, according to the report: for example, 85% of respondents said they’re more polite to AI than to their fellow human workers, while 67% report feeling a higher level of trust towards AI than towards their human coworkers.
Hellbound and Down 