U.S. Immigration and Customs Enforcement (ICE) is preparing to move forward with a sole-source contract to Palantir Technologies for the development of the next generation of its Investigative Case Management (ICM) system, which includes biometrics for migrant identification.
The ICM is essential to ICE Homeland Security Investigations (HSI), where it serves as the primary software environment for managing case files, exchanging intelligence, tracking investigative data across multiple agencies, and tracking people. It is intertwined with ICE’s controversial Immigration Lifecycle Operating System, ImmigrationOS, which was also developed by Palantir, much to the consternation of privacy and civil rights advocates. Palantir was co-founded by Trump supporter and Elon Musk pal Peter Thiel.
Designed to serve as the backbone of HSI’s investigative operations, ICM allows agents and analysts to create, track, and manage criminal investigations across a broad range of activities, including human trafficking, transnational crime, cybercrime, narcotics, financial offenses, and immigration violations.
ICM facilitates the documentation and organization of investigative case files, evidence, intelligence reports, and inter-agency communications, and supports advanced data analytics, link analysis, and cross-referencing of individuals, entities, locations, and events. Critically, ICM also integrates with other federal law enforcement systems, providing a shared investigative ecosystem where information can be securely accessed and disseminated across agencies in real time.
ICE describes ICM as a core operational tool that enhances decision-making, helps deconflict investigations, and enables collaboration within and beyond DHS. It is also used to generate and manage legal documents, manage leads and tips, and ensure proper chain-of-custody and evidentiary protocols for prosecutions.
ICE’s decision to pursue Palantir as its exclusive vendor was revealed in its “sources sought” notice released by ICE’s Office of Acquisition Management in collaboration with the Information Technology Division (ITD) and HSI. The notice, which invites feedback from industry stakeholders through June 20, emphasizes that ICE has already determined that Palantir is uniquely positioned to meet the agency’s technical, operational, and security needs.
This move follows several years of procurement planning and vendor evaluation, including an industry day held in June 2023 and a formal Request for Information in July 2024. More than fifty responses were received, and multiple commercial-off-the-shelf technology demonstrations were conducted. Despite the variety of participants, ICE ultimately concluded that only Palantir could meet the high-performance, high-security, and integration standards necessary to deploy the next iteration of ICM by its critical September 2026 deadline.
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