Shortly before Transportation Secretary Pete Buttigieg said in September that airline issues would ‘get better‘ before the holidays, a bipartisan group of attorneys general warned him that regulators’ lax oversight over the industry was about to lead to chaos.
According to The Lever, federal officials stood by as Southwest Airlines executives, “flush with cash from a government bailout,” showered themselves in cash and dividends, instead of shoring up fundamental issues that have contributed to this week’s travel mayhem.
Four months before Southwest’s mass cancellation of flights, 38 state attorneys general wrote to congressional leaders declaring that Buttigieg’s agency “failed to respond and to provide appropriate recourse” to thousands of consumer complaints about airlines customer service. -The Lever
“Americans are justifiably frustrated that federal government agencies charged with overseeing airline consumer protection are unable or unwilling to hold the airline industry accountable,” the AGs wrote in August, urging Congress to pass legislation which would arm state officials to enforce consumer protection laws against airlines.