Xbox’s mandatory age verification rollout in the UK was a disaster almost immediately, locking thousands of players out of games, voice chat, and apps like Discord with no clear path back in.
The failures started overnight. Players report being ejected mid-session to complete age verification checks that then took hours, stalled indefinitely, or simply refused to work regardless of what identification they submitted.
Government ID, mobile numbers, and live video age estimation; the system rejected them all for many users. Others made it through verification only to find their accounts still restricted with no explanation and no recourse beyond contacting Xbox support.
Microsoft’s support page now carries a notice confirming it is “aware of the issue and working to fix it.” That’s the extent of the official guidance.
The verification requirement exists to comply with the UK’s new censorship law, the Online Safety Act, legislation mandating that platforms facilitating online communication verify user ages. The actual system XBox built to deliver that compliance forcibly disconnected players from games in progress, stripped away chat functionality with anyone outside their friends list, and blocked access to third-party services.
Users who have held Xbox accounts for over 18 years found themselves flagged for verification anyway. The system doesn’t consider account age, history, or any contextual signal that might indicate an adult user. Everyone gets treated as potentially underage until they hand over documentation.
“The amount of times I’ve tried to do any method of the verification tonight is stupid,” wrote one user. “Can’t change privacy settings on my Xbox to allow me to see mods on games too. Can’t chat on Discord. Utterly broken.”
“Been trying to verify my ID for the past few hours,” added another. “It finally worked but I can’t access anything still. No Discord access at all.”
Hellbound and Down 